Privacy Policy

1. Data controller

The data controller is This is DREEM s.r.o., operator of dreem.cz and the Dreem service. For questions or rights requests, you can contact us using the email listed on this page.

2. Data we process

We process only the data we need to respond to an inquiry, prepare a consultation, provide a preliminary property valuation, or deliver the service.

• Identity and contact details, especially name, email, and phone number.
• Information about the property, location, transaction type, expectations, and timeline.
• Communication content, consultation notes, and follow-up business steps.
• Technical website visit data, such as IP address, device type, browser, and security logs.
• Data from cookies and similar technologies as described on the Cookies page.

3. Purposes and legal basis

We process personal data only when we have a clear purpose and a legal basis under the GDPR.

• Handling inquiries, consultations, or property valuations as steps before entering into a contract.
• Providing the real estate service and related communication based on a contract or legitimate interest.
• Securing the website, preventing abuse, and improving the service based on legitimate interest.
• Using optional cookies or marketing communication only based on consent where consent is required.

4. Who we share data with

We do not sell data. We share it only with partners and vendors necessary to operate the website, communicate with you, and provide the service.

• Hosting, database, email, and security infrastructure providers.
• Tools for managing inquiries, client communication, documents, and internal processes.
• Vendors involved in a specific service, such as photography, legal services, or technical support, where needed for that case.
• Public authorities where required by law.

5. How long we keep data

We keep data only as long as necessary to handle the inquiry, provide the service, protect our rights, and comply with legal obligations. If no cooperation starts, inquiry data is kept only for a reasonable period for follow-up communication and internal records.

6. Your rights

Under the GDPR, you have rights that you can exercise using the email listed on this page.

• Right of access to your personal data.
• Right to correct inaccurate data.
• Right to deletion if we no longer need the data or process it unlawfully.
• Right to restriction of processing and right to object.
• Right to data portability where applicable.
• Right to lodge a complaint with the Czech Data Protection Authority.

7. Cookies and similar technologies

Information about cookies, their purposes, and available settings is provided on the Cookies page. We may use technical cookies for website functionality; analytics or marketing cookies are used only where there is an appropriate legal basis.

8. Changes to this document

We may update this document, especially when the website, service, or legal requirements change. The current version is always published on this page.